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Liczba aplikacji: 1

Senior Client Service Representative

Workplace address:
Swobodna 3, Wrocław
Position category:
Analysis , Banking
Position level:
Senior specialist
Workload:
full-time
Work hours:
9:00 – 17:30
Remote possible:
during pandemic
Employment type:
employment contract
Shift work:
NO
Team size:
30+
Team management:
NO

Key responsibilities

  • Independently assisting clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
  • Responding to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members.
  • Researching and resolving complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
  • Providing status updates on problem resolution and outstanding issues to other teams. Directing inquiries to the appropriate resources at BNY Mellon.
  • Assisting with process improvement by contributing ideas to improve team efficiency. Coordinate implementation of resulting process changes for the team.
  • Providing guidance to less experienced staff; may serve as the escalation point for a team of support staff
  • Responsible for the quality and completion of own work. Helps to develop and contributes to the achievement of team objectives.
Tools
MS Office

We expect from you

  • Strong PC skills (including Microsoft® Word, Excel, PowerPoint, etc.)
  • Ability to withstand work pressure and deliver with speed and accuracy
  • Critical thinking skills, ability to work independently under pressure and meet tight deadlines
  • Flexibility towards tasks assigned, job timing and scope of responsibility.
  • Confidence in making decisions of slight to moderate financial impact
  • Experience in written client communication
  • Previous experience in Financial Services preferred (2-3 years)
Foreign Languages
English, C1
Experience
0
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9+

Your set up

  • individual training plan
  • 1: 1 meetings
  • individual bonus
  • funding for education
  • Local and global job opportunities

For your comfort

  • life insurance
  • medical care
  • pension program
  • charity events
  • sport card
  • referral program

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